Lexus hails best performing centres for outstanding customer service

By Staff
2 Min Read

Lexus Stoke has clinched the title of Centre of the Year, and Lexus Vantage Group Group of the Year in the 2023 Centre of Excellence awards.

The annual awards, presented at a recent ceremony in London, honour the top-performing Lexus centres in a variety of categories including, new and used car sales, marketing, fleet and business sales and omotenashi (hospitality).

Lexus Stoke was recognised for its commitment and dedication to outstanding customer service and its consistent approach to operational excellence, winning the awards for used cars, fleet and business sales and the ultimate accolade of Lexus Centre of the Year.

George Holden, centre principal at Lexus Stoke said: “This accolade inspires the team push the boundaries in everything we do, so a huge thank you must go to all our team members, our customers and Lexus for making it all possible.”

The Lexus Vantage Group received the Group of the Year award for embracing the centre transformation challenge most effectively, while delivering a superb customer experience. The group has centres in Preston and Leeds, serving customers across Lancashire, Yorkshire and further afield.

Andrew Mallory, chief operating officer Vantage Group, said: “Winning Lexus Group of the Year at the Centre of Excellence Awards is a testament to the incredible teamwork, operational excellence and unwavering dedication of our colleagues, who create amazing experiences for our customers service and embody the spirit of omotenashi above all else.”

2023 Lexus Centres of Excellence award winners

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