Hendy Group has launched a new mobile service van for Renault and Dacia customers across Brighton and Eastbourne, expanding its aftersales capability with at-home and on-site maintenance support.
The fully equipped mobile workshop, launched in partnership with Renault UK, will deliver a range of servicing and repair tasks from April, allowing customers to have work carried out at home or at their workplace.
Mobile aftersales rollout expands
The van is fitted with manufacturer-approved parts and diagnostic equipment, enabling Hendy technicians to complete routine servicing, minor repairs, software updates, tyre checks and initial diagnostics without requiring a dealership visit.
The service is expected to appeal particularly to fleet operators and local businesses seeking to minimise vehicle downtime, as well as retail customers who may find it difficult to travel to a physical site.
Hendy said the initiative forms part of a broader strategy to modernise its aftersales offer and improve customer convenience across its South Coast operations.
Focus on customer convenience
Jess Watson, general manager of Hendy Brighton, Renault and Dacia, said: “This marks a real break from the norm in vehicle aftersales, and we’re excited to see how customers in Brighton and Eastbourne respond.
“It is part of a bigger project to strengthen our aftersales offering, boosting convenience for the customer while maintaining the very high technical standards that people expect from our main workshops.”
Saq Qureshi, national fleet aftersales manager at Renault, added: “The commitment, input and engagement provided by the Hendy Brighton team has been instrumental in launching the pilot of the mobile servicing van.
“Hendy’s approach has remained firmly solutions-focused, and with clear, timely and collaborative communication, we have been able to work with the team at every stage. We look forward to seeing the success of the servicing van with Hendy customers.”
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