Ciceley Commercials is celebrating becoming the first UK dealer group to achieve the Mercedes-Benz Vans MAR20X standard across all its sites.
The directive says that by 2028, showrooms should offer features such as a dedicated client reception area, consultation space and vehicle handover area, and also meet modern design standards.
Ciceley is said to have invested £3.5 million on refurbishments across its sites in Darwen, Bolton, Dumfries and Carlisle.
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The project has included a £400,000 sustainability investment at the flagship Darwen site, including EV charging stations, solar roof panels, and a colony of bees – the latter intended to support the local ecosystem.
Simon Wilson, CEO at Ciceley Commercials, said: “We began our renovation and sustainability journey around two years ago, recognising that the star above our door represents a commitment to the highest standards, and our customers expect the very best in facilities and service.
“The MAR20X programme from Mercedes-Benz helped us review and enhance the entire customer journey, creating a significantly improved experience, from the moment customers drive in.”
Ciceley Commercials sees importance of sustainability
Wilson said that sustainability was central to the group’s long-term vision and net-zero ambitions.
He said: “We’ve introduced a comprehensive plan, including early adoption of electric vehicles, installing chargers across all sites, electrifying 90% of our fleet, upgrading to energy-efficient lighting, and investing £368k in solar energy — reducing grid reliance by 40%.
“We’re also committed to our making a positive impact on the areas of our sites. Two years ago, we introduced beehives at two of our sites and released over 320,000 bees to support the local ecosystem by pollinating plants and encouraging biodiversity in the surrounding areas. All proceeds from the sale of our “Merce-bees” honey goes to our charity partners, East Lancashire Hospice and Eden Valley Hospice.
“Our investment continues, with upgrades to faster EV chargers, new battery storage technology to enable 100% green energy at our Dumfries site and increasing our bee hives, doubling the number of bees. We remain committed to continuous improvement, ensuring the best possible environment for our customers, our staff and our communities.”
Iain Forsyth, managing director of Mercedes-Benz Vans in the UK, said: “It’s great to see Ciceley Commercials’ commitment to delivering the seamless experience customers expect from Mercedes-Benz, while also making a positive contribution to their local communities.
“Their thoughtful approach to sustainability, from solar panels to beehives, shows real creativity and commitment to our brand’s ambitions.
“MAR20X represents a significant step forward in our corporate identity, setting a clear standard for retail and service excellence across our network, and with all UK dealerships on track to meet the standards, the future of Mercedes-Benz Vans looks bright, and perhaps a little sweeter.”