Dealer group Waylands has recognised its highest-performing dealerships and workers at its annual awards event.
The ceremony was held to recognise Waylands’ top-performing dealerships and employees across the areas of sales, aftersales, customer experience and operational excellence.
Among the prizes handed out was Dealership Management Team of the Year, presented to Volvo Oxford in recognition of its new and used vehicle performance, market share growth and customer satisfaction scores. The dealership was also recently named as Volvo’s National Retailer of the Year.
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Individual awards recognised those from sales, service and parts departments who delivered consistent results, strong compliance standards and a commitment to customer service, as well as those who went above and beyond for customers and colleagues.
Waylands operates dealers selling Volvo, Polestar, Kia, Honda, MG, Omoda and Jaecoo cars across 16 sites.
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Awards part of Waylands’ sustainable growth strategy
The awards are said to form part of the group’s wider strategy to recognise excellence, retain top talent and reinforce best practice.
At the ceremony, leaders from the company are said to have emphasised the importance of operational efficiency, digital integration and talent development in delivering sustained growth.
John O’Hanlon, CEO at Waylands, said: “This year’s award winners represent the very best of performers in our business.
“In a market defined by margin pressure, supply fluctuations and evolving customer expectations, their ability to deliver outstanding performance while maintaining exceptional customer experience standards is truly impressive. Their achievements set the benchmark for our entire organisation.
“As our industry continues to transform, recognising and rewarding high performance has never been more important. Our people remain our greatest competitive advantage.”