Pinewood.AI is set to streamline aftersales operations for dealerships, improving real-time synchronisation between Tjekvik’s digital self-service technologies and dealer management systems (DMS).
The two companies have introduced a new Application Programming Interface (API) designed to reduce manual processes, enable real-time data synchronisation, and enhance the digital experience for both dealerships and their customers.
The API allows real-time data syncing between Tjekvik’s digital check-in and check-out solutions and the Pinewood Automotive Intelligence Platform. Dealerships will benefit from automatic appointment imports, status updates, and document sharing.
The integration has already been piloted by John Clark Motor Group, which represents brands such as Audi, Mini, Renault, and Volkswagen, and is set to be rolled out across all its locations.
Robert Pettigrew, divisional aftersales manager at John Clark, highlighted the benefits: “Upgrading the integration between Tjekvik and Pinewood.AI has been a major advancement for our dealerships. The real-time data sync has significantly improved our check-in and check-out processes, reducing manual work. With instant appointment imports and live status updates, our service teams can now work more efficiently, focusing on delivering excellent service.
“The API integration allows us to capture and update customer details, service selections, and digital signatures seamlessly, making the entire process faster and more reliable. We’re already seeing a positive impact on operational efficiency and customer satisfaction. This integration is a step forward in digitalising our aftersales experience, and we’re excited about its full rollout across our group.”
With the Tjekvik-Pinewood.AI API integration, service advisors no longer need to switch between systems to track check-ins and service status – everything is accessible within Pinewood.AI. When a customer completes a home check-in, the system updates Pinewood.AI in real time, giving service teams pre-arrival details. Similarly, when a customer checks in via a Tjekvik kiosk, the appointment is instantly converted into a repair order, updating Pinewood.AI to reflect the vehicle’s status on-site.
The integration also improves accuracy by directly linking customer-selected services, upsell items, and remarks into the work order. This eliminates miscommunication and manual entry errors, allowing technicians to start repairs faster and enhance overall efficiency.
For customers, Tjekvik’s self-service capabilities provide added convenience. Automated check-in reminders can be sent via email or SMS up to five days before an appointment, allowing customers to check in online and update their booking details in advance. Real-time appointment retrieval ensures that same-day bookings are instantly imported, enabling smooth check-ins at Tjekvik kiosks.
Christian Mark, CEO and co-founder at Tjekvik, said: “Our self-service solutions are already providing dealers with enhanced working efficiencies and revenue-generating potential, while their customers can skip queues and enjoy a more streamlined aftersales experience. By further integrating our digital check-in solutions with Pinewood.AI’s advanced platform, aftersales teams can benefit from more seamless, fast, and accurate automation.”
Matthew Cox, product manager at Pinewood.AI, added: “The Pinewood.AI-Tjekvik integration provides dealers with a streamlined way to enhance customer experience through flexible booking confirmations, value-added suggestions, and dealer questions, which provides a seamless self-check-in system. During piloting, the innovation transformed dealer-customer interactions for a more efficient and smoother process. We’re now looking forward to rolling this out to many more customers.”