Motiv Finance has launched a new customer retention platform tailored specifically for independent motor finance companies.
Its Full Circle platform is designed to simplify complex financial processes and improve customer loyalty and operational efficiency though a Software as a Service (SaaS) solution that integrates various functions.
This allows finance companies to provide a highly personalised customer experience, automating processes and offering dealers timely and qualified leads.
Designed to make navigating complex financial processes straightforward for both customers, it is optimised for mobile use. Allowing them to self-serve and make educated decisions about vehicle financing.
Full Circle also integrates with customer relationship management (CRM) systems, allowing independent finance companies to streamline lead-handling and customer interaction processes.
The platform supports a range of flexible financing options, from hire purchase agreements to personal contract purchases (PCP) and contract hire.
Full Circle also provides comprehensive data analytics and reporting features, offering insights into customer interactions and market trends. Full Circle also includes tools to ensure that transactions are fully compliant, helping to mitigate risks associated with non-compliance.
Motiv Finance said it is committed to continuous improvement of the platform, with a roadmap that includes the integration of advanced technologies such as artificial intelligence and machine learning.
Motiv Finance also plans to expand the platform’s reach by fostering partnerships with key players in the automotive ecosystem, including manufacturers, service providers, and technology firms.