The Motor Ombudsman, the Ombudsman for the automotive sector, has launched the sixth edition of its annual Star Awards.
The accolades recognise Motor Ombudsman-accredited businesses and individual team members across the UK who have “gone beyond the call of duty” to assist a customer.
The Star Awards are divided into two main categories, the first being the eight regional Star Awards for independent garages, franchised dealers and body repair centres that are signed up to The Motor Ombudsman’s Vehicle Sales and/or Service and Repair Codes of Practice.
The second is the Customer Service Star Awards, which celebrate exceptional service delivered by vehicle manufacturers and extended warranty providers that are committed to the New Car and Vehicle Warranty Products Codes respectively.
The Motor Ombudsman’s Star Awards are driven by customers submitting a nomination via the body’s dedicated online portal (themotorombudsman.org/awards).
Consumers can write a short account on the portal detailing altruistic acts of kindness and generosity, and the positive steps taken by a business or a named member of staff.
New for this year’s competition is the introduction of the Community Star Award, where consumers can also shine the spotlight on their nominee for the support of a dedicated cause in the local area.
This could include, giving up time out of hours to work with a charity, putting on a fundraising event, or sponsoring a nearby sports team at grassroots level.
Last year’s Star Awards competition saw nearly 3,300 nominations and consumers are now able to submit their entries for 2025 over the coming five months prior to the closing deadline of October 17.