Sinclair Group’s Jaguar Land Rover Swansea dealership has cut vehicle preparation times by more than seven days after adopting the Carcare workflow platform.
The dealership, which sells around 650 new and 650 used vehicles each year and operates a workshop of 18 technicians supported by a five-strong parts team, introduced Carcare 18 months ago to tackle fragmented communication and limited visibility across departments.
According to Jamie Callan, head of business at Jaguar Land Rover Swansea, the site had previously relied on a mix of WhatsApp groups, emails and spreadsheets to track vehicle progress, creating inefficiencies and undermining confidence in the data.
“It was quite labour-intensive for any member of the team to understand exactly where a vehicle was in the process at any given time and, even when we could identify it, we didn’t fully trust the information,” said Callan.
Vehicle prep visibility
Since implementing Carcare, the dealership has centralised its operations within a single platform, improving communication between its sales, service and parts departments.
“Communication has improved immensely,” Callan added. “It’s helped align the entire team around shared goals, with full visibility of performance and progress.”
The platform’s dashboard functionality is now embedded in daily operations, with departments and management reviewing performance metrics in real time and benchmarking results against peers across the group and globally.
The most significant outcome has been a year-on-year reduction of more than seven days in vehicle preparation time between 2024 and 2025.
These improvements have been delivered across several stages of the process, including workshop throughput, photography and vehicle readiness, which are all areas that directly affect stock turn and profitability.
“At a time when margins are being squeezed, these improvements feed directly into the bottom line,” said Callan.
Digital workflow boosts margins
Callan said one of the key benefits of the platform has been its ability to integrate with existing dealership systems, removing duplicate data entry and helping streamline workflows.
The platform has also supported process changes within the bodyshop, including clearer appraisal instructions and improved service level agreements. That has helped remove bottlenecks caused by approval delays and strengthened collaboration with external partners.
“We now have full visibility of the work being carried out and greater confidence in delivery timelines, which allows us to meet customer expectations more consistently,” Callan explained.
He said full adoption of the platform was essential to achieving results. “If you’re going to implement Carcare, you have to go all in. When we stopped duplicating processes and committed fully, that’s when we saw the real benefits.”
Beyond operational improvements, the platform has also helped raise customer satisfaction and improve team alignment.
“It’s improved communication, staff understanding and ultimately our ability to deliver for our customers. It’s made a genuinely positive difference across the business.”
The dealership is now expanding Carcare’s use into its new vehicle operations as it looks to create a single platform across all departments.
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