Difficulties starting or ending charging sessions remain one of the biggest frustrations for electric vehicle drivers, potentially slowing wider adoption of low-emission transport.
The analysis from charging firm Fuuse is based on 72,329 calls handled by their own driver support team.
It found that 36% of enquiries were from drivers unable to start a charging session, while a further 14% involved drivers struggling to end a session.
Additional issues raised by drivers included pre-authorisation payment questions, which accounted for 9% of calls and stuck charging cables, which made up 7%.
Despite these challenges, Fuuse reported that the average call was answered in 24 seconds and 98% of enquiries were resolved within 2.5 minutes.
Under the rules, which came fully into force for support services in November 2024, charge point operators must provide a free 24/7 telephone helpline for public charger users.
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