More UK motorists are turning to digital self-service when interacting with aftersales departments, according to the latest H1 2025 data from Tjekvik.
The company recorded 1.37 million self-service interactions in the first six months of the year, up 12% on the same period in 2024.
The company said the continued growth reflects rising consumer demand for faster and more flexible check-in experiences when booking in for servicing, repairs or MOTs.
At dealerships where digital tools were offered, 57% of customers opted to check in remotely before arrival.
A further 26% used Tjekvik’s in-dealer kiosks, reducing time spent in queues and speeding up service processes.
Digital solutions are also boosting dealer profitability.
More than 120,000 value-add products and services were sold via Tjekvik platforms in H1, a 6% increase on last year. The resulting revenue topped £4.7 million, up 7% year-on-year.
Lubricants and additives made up 22% of upsell items, with air conditioning re-gas services accounting for 17% and general air con services 10%.
More than 55,000 service plan enquiries were logged, while vehicle valuation requests rose 21% to over 70,000.
Christian Mark, chief executive and co-founder of Tjekvik, said: “Our half-year results highlight how self-service is reshaping the way customers engage with aftersales departments, saving them time while boosting profitability for our dealer partners.”
Tjekvik’s UK footprint has grown in H1 2025, with more dealer groups adopting its check-in and check-out solutions to streamline operations and improve customer satisfaction.