Advertisement feature from EMaC
When it comes to delivering customer retention solutions, EMaC offers a formidable choice of service, maintenance, and repair plans, all available on a single digital platform.
Trusted by AM100 groups, independent retailers, and car manufacturers since 2004, EMaC works with over 500 retail groups and 21 OEMs, many of whom have partnered with us for over 10 years. Our expanding portfolio of added value retention solutions helps drive an aggregated £270m of revenue into the UK dealer network annually.
We are honored to be awarded AM’s 2025 Dealer Recommended for Service Plans, an accolade we have held for 14 consecutive years, recognising our market-leading service plans. We are also proud to have been awarded AM’s 2025 Dealer Recommended for Warranties, acknowledging our comprehensive range of maintenance and repair plan solutions.
Working closely with our partners enables us to deliver the tools needed to secure consistent sales and aftersales income and drive customer retention for retailers. The successful management of the aftersales relationship with your customers requires experience, expertise, infrastructure, and a sophisticated IT platform to manage all your products in one place. That is why we take care of the entire operation for you.
Our retention solutions increase customer loyalty, keep the sales of parts within your business, facilitate upselling, and lead to repeat car sales and extended customer relationships.
Service Plans
EMaC has been at the forefront of delivering market-leading service plans for two decades and continues to set the pace today, as acknowledged by AM’s Dealer Recommended 2025 honors. We partner with dealer groups and OEMs to ensure that the owner’s post-sale experience is the most rewarding possible by delivering service plans that resonate with their needs.
Retailer Benefits:
- Dealer support from an experienced team of aftersales retention specialists
- Outbound sales resources to boost customer retention
- On-site support from sales development managers
- Expert advice from reconciliation and finance support teams
- Customer services and contact center specialists
- Holistic marketing support
Maintenance and Repair Plans
Although the acknowledged leader in the introduction and rollout of service plans, with a live book of 1.8 million consumers, EMaC has evolved in recent years. We have strategically expanded our product portfolio to address the wider sales and aftersales requirements of dealers, helping them create positive customer experiences that lead to increased retention and greater revenue.
Our innovative range of products is designed to deliver great consumer outcomes and increase dealer profitability. Our product toolkit includes Platinum Warranty, Cosmetic Maintenance Plan, and Tyre and Alloy Wheel Maintenance Plan. All are available on monthly subscriptions or a fixed price, as a package or sold individually. Our products are completely flexible, with customers able to pick and choose the cover options best suited to their needs.
Retailer Benefits:
- Good cover levels delivering great consumer outcomes
- Long-term customer retention with multiple touchpoints
- Simple sales process
- Products classified as maintenance contracts, not insurance policies
- Flexible and modern payment options
Our retailer partners also benefit from upfront commissions on fixed-term and subscription plans, a move which has further contributed to high levels of engagement and improved cash flow.
Contact us today to see how partnering with EMaC can drive customer loyalty, boost profitability, and create lasting positive motoring experiences.
0330 099 6826
www.emac.co.uk