Tech firm MAD Devs has launched a new digital aftersales department as part of its cloud-based iStoreDOCS document management system to streamline service and repair processes for dealerships.
The new module offers dealerships comprehensive control over service-related documents and processes. By centralising all documentation, the platform allows service teams to securely access records anytime.
Dan Rea, sales director at MAD Devs, highlighted the potential of the service module: “The iStoreDOCS service module centralises all documentation for vehicle service and repairs, allowing teams to access documents anytime, anywhere securely.
“With iStoreDOCS’ customer portal, dealerships can inform clients of their vehicle’s service or repair status, offering unprecedented transparency and enhancing customer satisfaction.”
The module also enables dealerships to send real-time video messages and SMS notifications, offering customers instant updates and facilitating quick approval for repairs or replacements.
By integrating video and SMS communication tools, dealerships can ensure faster customer decisions, accelerating the repair process. The platform’s customer portal keeps vehicle owners informed about their service progress through secure, real-time updates.
For dealers, the service module reduces administrative burdens by providing a precise, date- and time-stamped record for warranty claims not only simplifies claim submissions but also saves valuable time by minimising paperwork.
Advanced encryption protocols safeguard sensitive customer information, while digital records support compliance with industry standards throughout the service process.