ServiceNow announced it has acquired Raytion to enhance GenAI‑powered search and knowledge management capabilities on the Now Platform.
Raytion’s information retrieval technology will enable unified real‑time access to business‑critical data across multiple enterprise sources for a more powerful, efficient and personalized AI search experience, all on a single technology platform.
The complexity of modern enterprise environments will drive the need for more intelligence about the data, so that organizations can take control of highly distributed, diverse and dynamic information. With Raytion technology combined with ServiceNow AI Search, users can find the answers they require without having to know exactly where the information is located.
Raytion’s technology will integrate secure access to information from enterprise data sources and allow ServiceNow’s AI Search to provide users with an industry‑leading, intelligent search experience and the information they need, all from a single entry point. This includes data within ServiceNow and from third‑party systems.
Raytion’s GenAI‑powered search and knowledge management capabilities allow for cross‑enterprise data integration, pulling from the full universe of enterprise knowledge that exists in various knowledge repositories, rather than a subset.
When combined with the ServiceNow Now Assist GenAI experience, data moves beyond disparate information to now providing users with more comprehensive, relevant search results in one centralized location, helping boost self‑service and case deflection.
ServiceNow’s single data model, which seamlessly integrates people, services and systems to empower AI capabilities, takes this even further, enabling a more personalized experience for users, drawing on employee history like previous searches and interactions so results are more relevant and tailored to their unique needs.
“Enriching GenAI with the specific up‑to‑date information an employee has access to across all relevant data sources makes not only business processes smarter but the whole enterprise,” Raytion founder and CEO Valentin Richter said. “The combination of ServiceNow’s single platform with Raytion’s secure enterprise data integration technology gives businesses a competitive advantage, allowing employees to solve problems and take informed action faster. We’re bringing together business‑critical information with intelligent GenAI‑powered search and reliable data retrieval, all in one place.”