TORONTO, CANADA – Embross North America Ltd., a global leader in passenger processing solutions, is pleased to announce the successful completion of a project awarded earlier this year at Victoria International Airport (YYJ), to deploy its Odyssey CUPPS platform and Velocity Series CUSS check-in systems. The award includes 100+ new Velocity Self Service check-in and Emvision boarding kiosks and 200+ CUPPS positions.
This Embross award is part of an ongoing initiative at Canadian airports to improve passenger processing experience, drive revenue, and achieve greater efficiency in its service operation with new self-service technology solutions. In addition, other airports will be deploying Embross’ Odyssey Common Use Passenger Processing Solution (CUPPS), enabling them to reduce costs and for passengers to experience faster agent assisted check-in times. The Odyssey CUPPS offers asset optimization, greater flexibility, and reduced passenger processing times. With Odyssey – the Embross CUPPS platform – we provide airports with the common goal of improving the customer experience while maximizing the operational efficiency of the airport.
Features of Velocity Self Service Devices include:
– A highly intuitive self-service capability across multiple touch points,
– enabling a seamless airport experience from curb to gate,
– minimizing the need to present physical travel documents, and
– delivering a common set of operational data to the airport to improve customer services.
Odyssey CUPPS enables an airline to process passengers using their preferred applications suite, eliminating the need to maintain multiple applications and versions, thus reducing overall operating costs. The platform is fully scalable and can support any number of workstations distributed over local, or wide area networks.
Although Victoria International’s previous kiosks provided a simple, straightforward check-in process for passengers, officials were looking for improved performance and operability. The Embross Velocity series kiosks will deliver improved serviceability, efficiency, accessibility and ease of use at both leading airports. Future deployments are expected later in 2023 and 2024, delivering an enhanced digital experience that today’s passengers expect.
Embross is a dynamic technology company developing agent assisted and self-service hardware and software solutions for travel, transportation, and ticketing industries. With more than 20 years of solution design and deployment experience across multiple channels, the Embross team helps its customers improve operational capabilities, gain greater service efficiency, and embrace newer and more effective technology options. To learn more, please visit our website: https://www.embross.com/
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